Provider Certification

We ensure all providers have been certified through PayPal's identity and compliance check system, so you can be confident when choosing providers through Instant Booking.

Account Protection

We take account protection seriously, such as requiring multi-factor authentication when a login is attempted from a new device and sending you account alerts when changes are made.

Dispute Resolution

We use the trusted PayPal Resolution Centre to ensure disputes are handled satisfactorily. We will then take necessary disciplinary action, including freezing and closing member accounts.

Payment Protection

All your financial information is securely encrypted through our trusted third-party payment provider, PayPal, so you can pay online with confidence.

Scam Prevention

As long as you stay on Instant Booking throughout the entire process, from communication, to booking, to payment, you’ll be protected by our multi-layered defence system.

Buyer Protection

You can be confident knowing that you will be refunded through PayPal's Buyer Protection if anything goes wrong. Simply raise a dispute through the PayPal Resolution Centre.