About Instant Booking
Instant Booking is an online event booking platform that makes it simple to search, compare, check availability and prices, and then instantly book a large range of product and service providers for your next event.
No matter whether you’re arranging a children’s birthday party or whether you’re an event planner sorting a national conference, Instant Booking has streamlined the process so it’s quick, easy and stress-free.
We take your account protection seriously so we’ve partnered with PayPal, one of the world’s largest payments system, to provide you with the latest online security features. Instant Booking does not store any of your credit card information.
Firstly, all our providers are certified through PayPal's proven identity and compliance check system.
We require multi-factor authentication when a login is attempted from a new device and we’ll send you account alerts when any changes are made.
if anything does go wrong, it’s easy to raise a dispute through thePayPal Resolution Centre. We’ll work with you to resolve any issues quickly.
While you’re on the Instant Booking site, you’re protected by our multi-layered defence system.
For more information, check out our Trust page.
Raising a dispute
You can raise a dispute if there were any issues with the service, such as the provider not attending, turning up late, or not providing a satisfactory service as described.
You can open a dispute within 180 days of the transaction date.
By opening a dispute, you can communicate with the provider in the Resolution Centre. You can request a full or partial refund. With a dispute, PayPal doesn’t get involved or decide the outcome. If you can’t resolve the issue, you can escalate it to a claim. You have 20 days to resolve a dispute. After 20 days the dispute will automatically be closed and you won’t be able to re-open it.
Escalating to a claim
If you can’t reach a resolution during the dispute process, you can escalate the dispute to a claim. When you escalate to a claim, PayPal will get involved and decide the outcome. You may be required to provide additional information as required to investigate the claim.
The case will then be reviewed, and an outcome determined (usually within 30 days or less).
Here’s how to escalate a dispute to a claim:
What Happens Next?
You’ll receive an email to let you know the claim was received and you will continue to receive emails with updates and any action or information needed by you. Cases are usually decided in 30 days or less, but sometimes it can take longer. You can always check the status of your claim by visiting the Resolution Centre on PayPal.
We’ve structured our membership options so they provide the best value for our providers based on the volume of business you’re targeting. If you’re just looking to generate a single booking each month then the Basic Plan is great – no fixed cost, just a small commission once you’ve secured the booking.
However, if you know the Instant Booking platform is perfect for bringing in multiple bookings each month, then go for the Standard or Pro Plans. By paying a monthly subscription, you enjoy even lower commission costs.
You can, of course, switch plans either up or down at any time.
Once you’ve completed the sign-up process and validated your email address, you’ll head over to the Provider Portal where you’ll create your profile. It takes just 5 to 10 minutes to build a really good profile.
To give you the best chance of being booked for an event, we recommend you include a clear profile picture, other images and any relevant video of your products or services.
Prices & Availability
No, you don’t have to display any of your pricing but, if you don’t, an event organiser (user) won’t be able to book you “instantly” and you’ll end up missing out!
We recommend you show the different packages you offer so event organisers can quickly see if you fit into their budget. They will be able to contact you through the platform if they have any questions.
An availability calendar will be released shortly (and well before we launch our platform to event organisers). In here you’ll be able to accurately display your availability for Instant Booking events.
While any bookings you get on Instant Booking will automatically update your calendar, we strongly recommend you keep this up to date with any other times you’re not available. This will avoid potential double bookings and other conflicts.
When a booking is made for your services, you’ll receive a notification sent to the email address used for your login. It’s important, therefore, to make sure you check this email account regularly. You can also see your bookings inside your Provider Portal page.
The purpose of the Instant Booking platform is to make it easy for event organisers (our users) to book your services “instantly”, instead of having to send off requests to multiple providers and then wait to coordinate various responses. It’s important, therefore, that the information you provide, including your availability, is kept up to date at all times.
If, however, there is a reason why you are unable to provide your services then, at the time of the booking you can say so when you receive the initial request to confirm. If your circumstances change after you have confirmed the booking, please make sure you advise the user as soon as possible. You also need to advise us via the Help Centre.
The user will receive a full refund of any monies paid if you cancel a booking. If you have been paid your share of the deposit and you cancel the booking, this amount will be debited from your PayPal account.
To find out more about how we deal with this and cancellations made by users, see our Cancellation Policy.
At the time of booking, a standard contract is created between both parties, the event organiser and yourself as the service provider. The contract covers things like payment terms, rights and obligations, liabilities, the dispute resolution process, and insurance, etc.
You’ll find a copy of our standard contract terms inside the Provider Portal.
If the booking is made more than 30 days before the event, the organiser will pay a 50% deposit at the time of booking. You’ll receive half of this (25% of your total service fee) when you confirm the booking, while the balance will be held securely by PayPal.
30 days before the event, the organiser will pay the outstanding 50%. Again, you’ll be paid half of this with the balance, less our commission, held by PayPal until after the event.
If the booking is made within 30 days of the event, the full amount will be paid at that time and you will receive half.
As long as no dispute exists between you and the event organiser, you’ll receive your balance 7 days after the event.